Returns & Exchanges
At Tillman's Meats & Country Store, we take pride in the quality of our premium meats and gourmet goods. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or do not meet our freshness standards within 24 hours of delivery.
Inspect Your Order
Upon delivery, please immediately inspect all perishable items and dry goods for any signs of damage or temperature compromise during transit.
Document Issues
If you encounter an issue, take clear photographs of the product and the shipping label to help our team verify the claim and improve our logistics.
Contact Support
Email our customer service team within 24 hours of receipt with your order number and the documentation of the defect or error.
Resolution Process
Once reviewed, we will issue a store credit, process a full refund to your original payment method, or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing